At a glance
3 days
NZD $2390 + GST
AUD $2200 inc GST
including in-house delivery.
Business Process Modelling
Structured, disciplined approaches to understanding business process models.
More and more businesses are recognising the value of modelling their business processes. This is often in conjunction with broader initiatives such as Six Sigma and Business Excellence which aligns to the US Baldrige criteria. Software Education’s Business Process Modelling course is aimed at organisations of all sizes – irrespective of whether they have none, some or all of their processes already documented.
During the course participants learn to use a structured, disciplined approach to understanding business process models through eliciting, analysing, documenting and validating business processes. Particular emphasis is placed on identifying measurable end-to-end business processes, ensuring alignment to the business in meeting defined goals and objectives.
The output from the process is a model that depicts the sequence of activities, from an initiating event, that results in an outcome of value to the organisation that can be managed, monitored and supported.
The course uses industry recognised standards to depict business process models. It draws upon both local and international good practice to provide a range of techniques and methods for conducting business process analysis. 
This course is endorsed by the International Institute of Business Analysis (IIBA™). It provides material and skills relevant to the Requirements Analysis and Documentation Business Analysis Body of Knowledge™(BABOK™) knowledge area.
"One of the highest standard course materials I have come across. Practical, interactive and hands-on."
Helina Guo, CPA Australia
Intended For
- New Business Process Analysts who need a solid BPM framework to work within
- New and experienced Business Analysts who need practical tools and techniques that will help them understand the impact that their I.T. projects will have on business processes.
- Project Managers who have responsibility for projects with significant business process change impact and who need a roadmap to ensure success.
- Business personnel who are responsible for, or become involved in, modelling their organisation’s business processes.
Prerequisites
Participants are expected to have some understanding of basic business practice, and to have been exposed to organisational workflow.
Note that IT experience is not a prerequisite; the course has relevance to other areas of the organisation.
Learning outcomes
By the end of this course, participants will be able to:
- Conduct an analysis assignment to elicit either existing or new business processes
- Present these processes in a model, using recognised and consistent standards
- Identify effective measures that will contribute to understanding the performance characteristics of the processes
- Identify opportunities for improvement using an approach that will encourage positive engagement from the business community
- Recognise how and from where they can extract any software requirements from the renewed processes
- Understand the broader context within which business process modelling should be performed to promote the greatest value to their organisation.
Content
Business Process Modelling - Introduction and Overview
- Build up a common language for business process
- Clarifying communication about business processes
- Importance of identifying process stakeholders
- Engaging both the business and technology groups
Eliciting Business Process Knowledge
- Identifying sources of process knowledge
- Gathering process information using appropriate techniques
- Knowing what information about the process is essential
Modelling Current Business Process
- Establishing modelling standards, e.g. BPMN and UML activity diagrams
- Distinguishing "process" models
- Understanding other types of models
- Knowing which models are appropriate and when
- Modelling the "right" process information
- Understanding process components
- Documenting IGOE’s (Input, Guide, Output & Enabler)
- Practical tips and techniques for modelling processes
Measuring Business Processes
- Determining the appropriate measurements
- Defining measurement criteria
- Designing measurement techniques
Analysing Business Processes
- Prioritising the focus of analysis
- Understanding how to use the information gathered in modelling and measurement
New Business Processes
- Researching innovative processes
- Evaluating alternatives
- Designing new processes
- Validating new processes
The Broader Context of Business Process Modelling
- Understanding business process architecture
- Understanding the relationship to Six Sigma and BPM
Method Used
Lecturing is kept to the minimum necessary. A participative approach is used to enable learning by discovery.
The course contains a comprehensive case study that the participants work through over the three days, applying all the techniques learned to build a complete understanding of the subject.
Documentation
Course notes, including guides, templates and checklists. References to websites and further reading.
Business Analysis Body of Knowledge™
This course provides material and skills relevant to the International Institute of Business Analysis (IIBA™) BABOK™ Requirements Analysis and Documentation knowledge area.
For more details on the IIBA™ and the BABOK™ see http://www.theiiba.org
Testimonials
"Excellent – provided a structured, logical methodology for process modelling in my new role."
Susan Cooke, Business Relationship Co-ordinator , Bankstown City Council .
"Thanks! I also appreciated the continuity of this course in relation to the BA course."
Shalini Scholtz, Business Analyst, University of Technology Sydney (UTS) .
"A good insight into the overall BPM and how it fits into the corporate structure."
Jenny Connolly, Senior Business Analyst, Australian Unity.
"Very well organised course with lots of practical representation we can take back to the work place. Enjoyed the group work very much."
Ninive Badilescu-Buga, Senior Business Analyst, Prima Class Consulting.
"One of the highest standard course materials I have come across. Practical, interactive and hands-on."
Helina Guo, Senior Consultant Business Improvement, CPA Australia.
"Very informative, gave me some great ideas to use back at work with my team. "
Stephen Bradley, Application Architect, AMP Services Ltd.
